Frequently Asked Questions
Q: Do you keep my credit card details on record after I have paid?
A: No. Any credit card payments through our system are only viewed by St George Bank and we have no record. Nor do we ever view your credit card details.
Q: Is this a secure site?
A: Yes it is. At First Choice Training, we respect your privacy and the security of your information. Please be assured that any information or data provided by you to us is completely protected and is kept confidential. No other party has access to your information. Further. When making a payment to us via your credit card, we do not have access to your credit card details.
Q: Are you a Government Registered Training Organisation and OLGR Approved?
A: Yes we are. We are registered on the National Training Information Service Website. Our registered Training Organisation number is 31707. You should always look for the Nationally Recognised Training logo before you commence any online training. We also appear on the Office of Liquor Gaming and Racing website (OLGR) as an approved training organisation.
Q: I have paid for my course by credit card but I can't find it in my inbox?
A: Due to high security settings with certain email accounts, your log in details may have been sent to your junk mail. Please check this first.
Q: Can you use the same email address for more than one user?
A: No. To protect your internet security we have designed our system so that your email address can only be used for the one person. You may however access all of our courses for the one person with that email address.
Q: Do you accept PayPal?
A: Yes we do! PayPal is set upon receipt of your payment to automatically issue your course to your designated email account. This will generally take no longer than 15 minutes to arrive. If your course has not been received during this time, please check your junk mail section, as security settings on your computer may have directed your course material to that area.
Q: How do I get my certificate?
A: For RSA, RSG and Food Handler courses you are able to download your certificates straight after completion of your course. All other courses require Trainer assessment. First choice Training will then issue your certificate via email or mail.
Q: Where can I use the White Card in Australia?
A: The Construction Safety Induction White Card allows you to work in all states and Territories in Australia. Please be aware that you MUST be a resident or have proof that you will be working or residing in either Queensland or Western Australia to obtain the White Card online. All other states and territories require face to face training.
Q: Does the white card expire?
A: No. Unless legislation changes there is no expiry date on the White Card.
Q: Does the RSA and RSG expire?
A: Under current legislation, you are required to renew your RSA and RSG certificates every 3 years.
Q: Does the Food Supervisor Course expire?
A: No. Unless legislation changes there is no expiry date on the Food certificates.
Q: Which states does the RSA cover is Australia?
A: Currently the Queensland OLGR approved RSA course also covers South Australia, Western Australia and Northern Territory. NSW, Victoria and Tasmania currently do not recognise RSA certificates issued from other states, and do not recognise online training. Further QLD does not recognise certificates issued from any other state.
Q: I've just started working in a hotel, how quickly do I have to get my RSA?
A: You must have obtained your RSA certificate within 30 days of having commenced employment.
Q: I've just started working in gaming, how quickly do I have to get my RSG?
A: You must have obtained your RSG certificate within 90 days of having commenced employment.
Q: What is the difference between the Retail Food Certificates and Health Food Certificates?
A: The Retail Food Certificate is designed for persons working in hospitality and retail i.e. Restaurants, cafes, bars etc.
The Health Food Certificate is designed for persons working in hospitals, aged care facilities, retirement homes etc.
Q: I'm looking at working in the food industry do I require the Handler or Supervisor certificate?
A: Although the food handler certificate is not compulsory for those wishing to work with food. It is however, the compulsory prerequisite course for those wishing to obtain their Food Safety Supervisor certificate. Most states require a Food Safety Supervisor to be either on the premises or available to attend the premises at short notice. The Food Handler certificate although not compulsory is looked upon favourably by potential employers.
Q: I don't have a credit card how else can I pay?
A: There are a few different payment methods available with First Choice Training. You may pay using your PayPal account. You may also perform a bank transfer through either online or by direct bank deposit. These details can all be found at the time of registering.
Need more information? Want to enrol?
Fill in the form below and one of our representatives will contact you as soon as possible or call 1300 800 390
How to Enrol
Call 1300 800 390 or email training@firstchoicetraining.com.au
Refund Policy
Course fees shall not be refunded to the student under any circumstances unless;
- First Choice Training cancel or discontinue a course
- You withdraw from the course with more than 24 hours notice, or are able to present a medical certificate if less than 24 hours notice is provided
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