(BSB40807) Certificate IV in Frontline Management is designed for those who provide leadership and guidance to a team to ensure staff performance and work outcomes are effective and organizational targets/goals are achieved.

Further enhance your career opportunities with the Certificate IV in Frontline Management

Certificate IV in Frontline Management provides entry level skills and knowledge to those wishing to develop their proficiency and knowledge in supervision and management. 

First Choice Training’s Frontline Management course will assist you in developing your operational skills. It will also assist you with building teams and will educate and assist you in developing excellent customer service skills.

Frontline Managers provide guidance and leadership to other team members.  You will develop the leadership skills required to take responsibility for the effective performance of your team.

You may already possess existing qualifications and have excellent technical skills in your chosen vocation or profession. However, you may require additional supervisory skills to progress your career. Alternatively, you may be looking for new career challenges and opportunities.

First Choice Training’s Frontline Management course has relevance across a broad range of areas. This includes team work and building a team, occupational health and safety, customer service, operational planning and risk management.

To complete this course a total of ten units must be successfully completed. This is made up of four core units and six elective units.

Core Units:

BSBMGT401A Show leadership in the workplace

BSBMGT402A Implement operational plan

BSBOHS407A Monitor a safe workplace

BSBWOR402A Promote team effectiveness

Elective Units:

First Choice Training offer 2 sets of elective units. Please select either Set 1 or Set 2.

• Elective set 1 is directly focused towards a supervisor of a sales team.
• Elective set 2 contains generic management units that can applied to most frontline management work roles and organisations.

Elective Set 1:

BSBCMM401A Make a presentation

BSBINN301A Promote innovation in a team environment

BSBINM401A Implement workplace information system

BSBLED401A Develop team and individuals

BSBMKG413A Promote products and services

BSBREL401A Establish networks

Elective Set 2:

BSBCUS401A Coordinate implementation of customer service strategies

BSBINN301A Promote innovation in a team environment

BSBMGT403A Implement continuous improvement

BSBWOR401A Establish effective workplace relationships

BSBLED401A Develop teams and individuals

BSBRSK401A Identify risk and apply risk management processes 

Fees: Total course fees are normally $1650 now for a limited time $1099. This includes learning and assessment material to be posted out and 1 hour of training and assessment support per unit. Payment options available.

This course is offered by distance learning and assessment. You will be provided with a book containing learning and assessment material for each unit. Assessments must be completed and either posted to First Choice Training (at students expense) or emailed directly to your assigned assessor.

First Choice Training is a fully accredited training organisation operating under the Australian Quality Training Framework (AQTF).

This course will ensure you have the necessary skills and knowledge to enable you to become an effective frontline manager who will lead and monitor a successful team to ensure organisational planning and goals are achieved. The course covers areas in communication, teamwork, customer service and operational planning to ensure you have the leading edge within your industry sector.

By studying by distance you control the speed at which you advance. You have the ability to commence and complete your course at your own pace. You are able therefore to base your study times around lifestyle.

Whether your goal is career development, professional development or learning something new, First Choice Training's distance learning can help you attain your goal with a Nationally recognised qualification.

As one of Australia's leading providers of online and distance learning, First Choice Training helps thousands of students achieve their goals every year.

First Choice Training provides personalised support services to our students. You will have access to qualified industry experienced trainers. Real people, with a wealth of experience, gained from years of working within their respective fields.

Delivery for this course is by distance and assessments can be submitted by post to our PO Box or by email directly to the trainer/assessor. Once you enrol in your course you will be assigned a trainer/assessor and be given all their contact details. The course fees include 1 hour of training and assessment support per unit from your assigned trainer/assessor.  Additional hours can be purchased as needed.

Students completing Certificate IV level courses will be expected to submit work that demonstrates autonomy, judgment and limited responsibility in known or changing contexts and within established parameters. Work submitted should reflect the completion of routine and non-routine activities and provide solutions to predictable and sometimes non-predictable problems.

Certificate IV level courses may require that Students complete third party reports. These reports can be completed in an actual workplace or a simulated workplace environment. Your Assessor will be able to assist you should this be required.

To meet language, literacy and numeracy requirements you must be able to read and interpret workplace documents and write detailed reports/documents.

Recognition of Prior Learning (RPL) is a method of assessing candidates current knowledge and skills that may have been acquired from informal training such as work history or formal training such as classroom based learning. First Choice Training provides a simple self-assessment guide that will indicate whether you have enough evidence to be a successful RPL candidate.  If you would like to apply for RPL please contact us for a free self-assessment guide.

First Choice Training offers a 48 hour Money Back Guarantee! This gives you time to review the course and if it isn't what you are after, within 48 hours after payment is made, you can get a full refund with no questions asked!